• September 16, 2026
  • 3:23 PM

Need Employees

CUSTOMER ACCOUNT & SERVICES REPRESENTATIVE

  • Full Time
  • Seasonal
  • Imperial, CA
  • This position has been filled

CUSTOMER ACCOUNT& SERVICES REPRESENTATIVE

$16.90 hr.

Woman with her arms crossed, sitting at a desk with a headset on her head. She is smiling.

Job Title: Customer Account & Services Representative
Section: Call Center
Pay Rate: $16.90
Start Date: A.S.A.P
Assignment Period: 12 months
Schedule: Shift  (Monday – Sunday (6:00 a.m. – 12:00 a.m.)
Location: Imperial, CA

PRIMARY FUNCTION:

Under general supervision, provides efficient and effective customer service to power customers, receives payments, handles customer inquiries, resolves complaints and performs data input related to power payment arrangements and creates connect, disconnect,reconnect and trouble orders. Speak over the telephone effectively, productively and clearly to customers and employees; respond to questions and deal effectively with irate customers while maintaining emotional control; be prompt and regular in attendance; maintain effective relations with power customers; and work courteously and cooperatively with employees, consumers, agency representatives and the general public.

DISTINGUISHING CHARACTERISTICS:

The Customer Accounts and Services Representative is the journey level position performs greater degree of skills and duties, includes, preparing customer correspondence, email,letter and fax, handles outbound dialer and IVR script management systems, and  responds to difficult customer calls.
The incumbent is required to work shift hours and weekends to support the call center after hours and weekend staff.
It is the responsibility of all employees in this classification to report for emergency duty if called. Lacking a bona fide excuse satisfactory to supervision, a second failure to report when called could result in discharge.

Education

High school equivalency and two years of customer service experience including working with customer accounts,payment arrangements and debt collection.

Licensing

A valid driver license issued by the State of California, Department of Motor Vehicles is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The examples of essential functions listed below are representative but not necessarilyexhaustive or descriptive and the incumbent may be assigned other related functions notlisted herein if such functions are a logical assignment for the position.
  1. Provides efficient and effective customer service, within established standards, in responding to customers in English and Spanish over the telephone, in person, District web portal, email, in writing and social media
    Responds to customer and general public inquiries in English and Spanish; interprets and assists customers with regulations, standards and policies related to providing electric services, programs and other services; verifies customer account and services status; assists in resolving complaints pertaining to power bill and usage, reviews average billing plans and prepares documents for billing investigations as required.
  2. Receives requests for electric service by telephone, in person, electronically and postal correspondence; prepares orders to disconnect or restore services and completes service-related changes, such as notifications to install, remove and repair meters.
  3. Researches, gathers data and conducts skip tracing; reviews SAP for customer account and credit information; collects delinquent accounts, quotes and enters deposits for delinquent accounts.
    Provides quotes, enters, collects deposits on delinquent bills to reconnect service disconnected for nonpayment; reviews disconnected power accounts to transfer to active status or refund and/or transfer overpayments.
  4. Enters customer data, makes data changes, contacts, creates service orders and notifications for field personnel; establishes installment payment plans and extends account due dates.
  5. Receives and posts payments for power, water, water availability, guaranty deposits and miscellaneous expenses; makes payment arrangements within established guidelines and responds to complaints effectively using professional customer service techniques.
    Balances and totals cash receipts against computer cash drawer printout and prepares daily summary of cash.
  6. Assists with disseminating information to customers regarding District campaigns including Energy Assistance Program, REAP, and other District sponsored programs and campaigns.

Other Requirements

Applicant must be able to pass a background check and a drug screen.

How to Apply

If you are interested in applying for this position and have the qualifications listed above, please email your resume to elcentro.ca@acmestaffing.com. Put the Job Title: “Customer Account & Services Representative”  in the email subject line. If you have not Pre-Registered with ACME Staffing already go to our Pre-Registration Page and complete the Pre-Registration Form. Our recruiter will contact you. If you have already Pre-Registered with ACME Staffing, then send us an email at elcentro.ca@acmestaffing.com to let us know you are interested in this position. Please do not call as soon as you pre-register. Our recruiter calls applicants in the order that we receive their Pre-Registration form submissions.

Tagged as: Call Center, Customer Accounts Representative